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Reasons for Returns

please note that returns will need to place with in 7 days of package arriving.

Change of Mind

If you've had a change of heart about an item you have ordered, we'll need to receive it back to us unopened and unused, in the original packaging.

Faulty Item

If the item you have received is faulty, please contact us with a detailed description of the product fault, and a photo if possible.

Allergy Return

In the rare instance you've had an allergic reaction to a product, please take a photo of the reaction and discontinue use of the product immediately.

Allergy returns must be less than 20% used upon arrival back with us.

Incorrect Item/Damaged on Arrival

If you have received an item that isn't what you ordered, or it arrived damaged, please take a photo and contact us within a week of delivery.

Please don't dispose of the item until we've had a chance to talk with you.

To process a return contact us on the form below and we will be in touch regarding it. 

Please note you will receive an exchange or a store credit once product is returned.

 

Terms and Conditons apply

Returns

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Vanity Day Spa

10 High St Cobram Vic 3644

Phone:(03) 5871 2755

Email: info @vanitydayspa.com.au

Hours:

Mon:  9am - 5:30pm 

Tue: 9:30am - 5:30pm

Wed: 9am - 6:30pm

Thu:9am - 7pm

Fri: 9am - 5:30pm

Sat: 9am - 1pm

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